IT Resilience Manager Ad Interim

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Posté : 3 juillet 2025

IT Resilience Manager Ad Interim

Brussels

Mission longue

Dès que possible

Selon profil


Located in Lille, Lyon, Nantes, Grenoble, and Brussels, Insitoo Freelances is an entity of Insitoo Group, specialized in Freelances sourcing and supplying.Since 2007, Insitoo Freelances has been a reference in IT thanks to its expertise, transparency, and proximity . We are looking for an IT resilience manager ad interim for our client in Brussels. 

Telework / onsite : 2 days per week homeworking, 3 days per week onsite

Tasks and responsibilities :
As Major Incident Coordinator
• Take ownership and coordinate major incidents (P1/P2) until full resolution.
• Organize and lead crisis meetings or calls with technical teams, vendors, and stakeholders.
• Ensure clear and timely communication throughout the incident lifecycle.
• Document incidents, lead root cause analysis and propose corrective actions.
• Produce post-incident reports and track relevant performance indicators (KPIs).
• Lead problem resolution to prevent recurrence of incidents.
• Produce problem reports, KPIs, and dashboards for management.

As Problem Manager
• Review, adapt, and maintain Problem Management processes based on MSF-ITIL 4 recommendations.
• Ensure process compliance across all IT teams and service providers.
• Monitor and report on process performance using KPIs and SLAs.
• Collaborate with Process Owners, Team Leads, and technical teams to ensure process integration and alignment.
• Provide training and awareness on Problem Management to stakeholders.
• Support audits and ensure adherence to governance and compliance standards.
• Maintain process documentation, workflows, and governance models.
• Drive continuous improvement initiatives on Problem Management Practice.
• Contribute to the continuous improvement of other ITIL 4 Practices (Incident, Change)

As DRP Manager
• Develop and maintain disaster recovery plans.
• Conduct risk assessments and identify potential threats to IT systems.
• Ensure backups of critical data and applications are performed regularly.
• Coordinate with other departments to ensure continuity of business operations after a disaster.
• Establish communication protocols and emergency response procedures.
• Perform periodic testing of disaster recovery plans to ensure their effectiveness.
• Train employees on disaster recovery procedures and roles.
• Stay informed of technological advances and industry best practices for disaster recovery.
• Manage relationships with third-party vendors that provide disaster recovery services.
• Provide timely updates and reports to senior management on disaster recovery preparedness.

Expected skills :
– Experience in Disaster Recovery Plan Management – Must have
– Experience in Incident management coordination – Must have

– Experience in problem management – Must have
– Proven experience in IT operations management – Must have
– Proficient with ITSM Tools – Should have
– Proven experience with ITIL V3/V4 processes – Should have
– Training in risk assesment, crisis management and emergency response planning – Should have

Languages :
– Professional level of English – Should have
– Fluent in French or Dutch, with professional level in the second language – Must have

Interested by this opportunity ?

Do you have significant experience as an IT resilience manager ?

Are you rigorous, methodical, organized, and able to demonstrate autonomy and reactivity?
Do you master the technical perimeters mentioned with the adequate levels
Do you enjoy evolving in an environment where autonomy, initiative-taking, sharing, and teamwork drive collective success?
Do you think your profile might match our client’s needs?

Don’t wait any longer to submit your application; our Business Engineers will be happy to tell you more!

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Référence : 03-ITRESMAN-QO