Recognized for more than 12 years and specialized in IT and business freelances, Insitoo offers its clients access to new independent talents. Thanks to our expertise and a responsive and relevant service, we value the best skills and select the profiles that best meet the needs expressed by our customers.

Our client has the objective to represent the voice or their customers and to make the actions of their peers tangible by collecting and analyzing relevant client feedback leveraged with data insights, alongside market information & financial results. They are looking for a Market Research Data Analyst (H/F) with a strong understanding of the challenges related to this field.

You will play a crucial role in the customer satisfaction & NPS surveys , both from an operational efficiency point of view as in delivering valuable client insights to colleagues and internal clients.
As a quantitative data analyst you will be part of a multidisciplinary team of specialists. 

Play a major role in managing the Net Promotor Score (NPS) surveys in the currently used software :

– Handling, controlling, analysis and upload of employee files every month (mostly via Excel)
–  Design (content and format), analysis and controlling of client selection files for new NPS surveys
–   Programming of new surveys
–   Testing of surveys : define test scenarios & carry out test
–   Handling of selection & survey data : prepare files for analysis, carry out simple statistical analysis (frequency tables, cross-tabulations …) in Excel and SPSS
– Optimisation of processes: review current processes & suggest improvements (e.g. automatization) 
– Data analysis in SPSS or equivalent tools and/or excel

Act as contact person for the migration of the NPS surveys to a new software tool you will interact with all parties involved in the migration (IT, the new software provider, other departments) :

– Answer questions of the teams in charge of the migration on the AS IS flow in the current tool
–  Take part in the implementation of the migration : testing …

You already have an experience as a Market Research Data Analyst (H/F) ?
You have an expertise in the technical skills named ?
You have a good english level and you speak french or dutch? 
You think your profile could match with our client needs ? Don’t wait any longer to apply, our commercial engineers will be delighted to give you more details !