Located in Lille, Lyon, Nantes, Grenoble, and Brussels, Insitoo Freelances is an entity of Insitoo Group, specialized in Freelances sourcing and supplying.Since 2007, Insitoo Freelances has been a reference in IT thanks to its expertise, transparency, and proximity . We are looking for a Product Owner for our client in Brussels. 

Responsibilities :
– Lead the end-to-end product lifecycle for customer service digital solutions, from concept and requirements gathering to deployment and continuous improvement.
– Develop and maintain the product backlog, prioritizing features based on business value, customer impact, and technical feasibility.
– Collaborate closely with customer service operational teams, performance team and IT teams to ensure solutions meet operational needs, compliance standards, and user expectations.
– Translate business needs into clear, actionable user stories and acceptance criteria for development teams.
– Oversee the implementation of complaint management systems, ensuring efficient, transparent, and customer-centric processes.
– Monitor product performance using KPIs and customer feedback, driving iterative enhancements to maximize service quality and efficiency.
– Stay informed on industry trends, emerging technologies, and best practices in customer service and complaint management.
– Champion a customer-first mindset, ensuring that all digital solutions contribute to an improved and seamless service experience.

Expected skills and experience :
– Strong product ownership skills with experience in Agile/Scrum environments.
– Excellent stakeholder management and communication abilities.
– Analytical mindset with the ability to translate data insights into product improvements.
– Knowledge of customer service operations, complaint handling processes, and relevant regulations.
– Ability to balance technical constraints with customer and business needs.

Languages requirements :
– Fluent in Dutch/French and English

Interested by this opportunity ?

Do you have significant experience as a Product Owner ?

Are you rigorous, methodical, organized, and able to demonstrate autonomy and reactivity?
Do you master the technical perimeters mentioned with the adequate levels
Do you enjoy evolving in an environment where autonomy, initiative-taking, sharing, and teamwork drive collective success?
Do you think your profile might match our client’s needs?

Don’t wait any longer to submit your application; our Business Engineers will be happy to tell you more!

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