Posté : 26 juillet 2024
Service Delivery Manager (H/F)
Bruxelles et périphérie
Mission longue
Dès que possible
Selon profil
Located in Lille, Lyon, Nantes, Grenoble and Brussels, Insitoo Freelances is an entity of Insitoo Group, specialized in Freelances sourcing and supplying.Since 2007, Insitoo Freelances serves as a reference thanks to its expertise in IT and its values of transparency and proximity.Currently, in order to answer to a request for proposals of our client, we are looking for a Service Delivery Manager (H/F) in Brussels.
The requirements are the following :
– Manage stakeholder expectations versus delivery capabilities
– Challenge the stakeholders to stabilize their requirements and guide them to stick to Service Now functionality and to establish realistic delivery dates
– Doing the functional and technical analysis based on the business requirements
– Service Now development and configuration activities
– Coach internal people in acquiring Service Now development, configuration and support skills
– Taking initiative to improve our data quality
Expected skills :
– Service Now – Mandatory
– ITSM – Mandatory
– Agile methodology – Is a plus
– ITIL Certification – Is a plus
– English – Fluent – Mandatory
– French – Good knowledge – Mandatory
– Dutch – Is a plus
Telework/On-site : At least 3 days every two weeks.
Are you interested ?
Have you ever been a Service Delivery Manager (H/F) ?
Do you think you could correspond to the client’s needs ?
You can apply to get more informations from our business developers !
Référence : 03-SERVDEL-QO