Located in Lille, Lyon, Nantes, Grenoble, and Brussels, Insitoo Freelances is an entity of Insitoo Group, specialized in Freelances sourcing and supplying.Since 2007, Insitoo Freelances has been a reference in IT thanks to its expertise, transparency, and proximity . We are looking for a ServiceNow developer for our client in Brussels.

Context :

You will collaborate in a team working in an agile way.

Telework/onsite : 2 to 3 days per week onsite

Key responsibilities :

– Support and guide the team through the different processes.
– Monitoring of the instances
– Execute maintenance/run tasks (small changes/ LCM / License mngt …)
– ITIL framework knowledge
Incident management – Second/third line incident management (analyze /alignment / small changes / communication / follow-up…)

Problem Management

Asset Management

Change Management
– Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
– Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
– Data analysis: understanding of report creation, dashboard management.
– Agile or scrum methodologies.
– Implementation of the processes in  Service Now.
– Design and creation of feeding interfaces to integrate the data to  Service Now.
– Setup API integration between  Service Now and local resources.
– Analysis and creation of automated exports from  Service Now to feed internal customers’ needs.
– Analysis and configuration of Email interfaces (inbound/outbound) in  Service Now
– Workflow design in Service Now
– Migration of existing tools to Service Now

Expected skills :

– Service Now certified (admin course) – Mandatory
– Other related certification – Nice to have
– Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades. – Mandatory
– Cloud knowledge – Nice to have

Languages :
– English – Fluent – Mandatory
– French – Fluent – Is a plus
– Dutch – Fluent – Is a plus

Interested by this opportunity ?

Do you have significant experience as a ServiceNow Developer ?
Are you rigorous, methodical, organized, and able to demonstrate autonomy and reactivity?
Do you master the technical perimeters mentioned with the adequate levels
Do you enjoy evolving in an environment where autonomy, initiative-taking, sharing, and teamwork drive collective success?
Do you think your profile might match our client’s needs?

Don’t wait any longer to submit your application, our Business Engineers will be happy to tell you more!

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